Frequently Asked Questions
Everything you need to know about your Monument Grills experience.
What is the standard shipping timeframe for Monument Grills?
Orders typically process within 1-2 business days. Depending on your location, standard ground shipping usually takes 3-7 business days to arrive at your doorstep.
What is your return policy for grills and accessories?
We offer a 30-day return policy for unused products in their original packaging. Please note that return shipping costs may apply, and a restocking fee may be deducted from your refund.
Do Monument Grills come with a warranty?
Yes, our grills feature a limited warranty that covers stainless steel burners for up to 8 years and other specific parts for 1 year. Please register your product on our website to activate your coverage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Klarna or Affirm for eligible purchases.
Are replacement parts available for older models?
We maintain a comprehensive inventory of replacement parts, including grates, burners, and igniters, to ensure your Monument Grill performs at its best for years to come.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.